شروط الخدمة
الشروط والأحكام لاستخدام خدماتنا
يرجى قراءة هذه الشروط بعناية قبل استخدام خدماتنا. باستخدام موقعنا الإلكتروني أو إجراء حجز، فإنك توافق على الالتزام بهذه الشروط والأحكام.
Acceptance of Terms
- By accessing and using our website or services, you accept and agree to be bound by these terms
- If you do not agree to these terms, please do not use our services
- We reserve the right to modify these terms at any time
- Continued use of our services after changes constitutes acceptance of new terms
- These terms apply to all users, including guests, visitors, and website users
Reservation and Booking Terms
- All reservations are subject to availability and confirmation
- Valid government-issued ID is required at check-in
- Minimum age of 18 years required to make a reservation
- Deposit may be required at time of booking
- Full payment is due before or at check-in unless otherwise arranged
- Group bookings may have different terms and conditions
Cancellation and Refund Policy
- Cancellations must be made in writing via email or phone
- Free cancellation up to 48 hours before check-in
- Cancellations 24-48 hours before check-in receive 50% refund
- Cancellations within 24 hours are non-refundable
- No-shows will be charged the full amount
- Refunds will be processed within 5-7 business days
Guest Responsibilities
- Guests must follow all resort rules and regulations
- Valid ID required for all guests at check-in
- Guests are responsible for any damage to property
- Quiet hours must be observed (10:00 PM to 7:00 AM)
- No smoking in indoor areas
- Pets are not allowed on the property
Liability and Limitations
- Guests participate in activities at their own risk
- Resort is not liable for personal belongings left unattended
- Medical assistance available 24/7 for emergencies
- Travel insurance is recommended for all guests
- Force majeure events may affect services
- Liability is limited to the amount paid for services
Intellectual Property
- All content on our website is protected by copyright
- Trademarks and logos are our property
- Unauthorized use of our content is prohibited
- Guests may not reproduce or distribute our materials
- Photography for commercial use requires permission
- We respect the intellectual property of others
Privacy and Data Protection
- We collect and process personal data in accordance with our Privacy Policy
- Personal information is used for reservation and service purposes
- We implement appropriate security measures to protect data
- Guests have rights regarding their personal data
- Marketing communications require explicit consent
- Data may be shared with trusted service providers
Dispute Resolution
- Disputes will be resolved through good faith negotiations
- Mediation may be used to resolve conflicts
- Saudi Arabian law governs these terms and conditions
- Jurisdiction lies with courts in Al Ula, Saudi Arabia
- We are committed to fair and transparent resolution
- Guests can contact our support team for assistance
إشعار مهم
هذه الشروط والأحكام قابلة للتغيير دون إشعار. نوصي بمراجعتها دورياً. من خلال الاستمرار في استخدام خدماتنا، فإنك تقر بأنك قرأت وفهمت ووافقت على الالتزام بهذه الشروط.
آخر تحديث: ديسمبر 2024
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